Terms of Service

Ceyvela Botanicals (Pvt) Ltd

Last Updated: 24 October 2026

1. Overview

Welcome to Ceyvela Botanicals (Pvt) Ltd. These Terms of Service govern your access to and use of our website, online store, products, and related services.

Ceyvela Botanicals (Pvt) Ltd is a Sri Lankan business offering herbal teas and botanical products inspired by Sri Lanka's natural heritage.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.

2. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or website for any unlawful or unauthorized purpose. You must not violate any applicable laws when using our services, including laws relating to intellectual property, consumer protection, and online transactions.

We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary and permitted by law, including in cases of suspected fraud, unauthorized transactions, or violations of these terms.

3. Products and Descriptions

We aim to ensure that all product descriptions, images, prices, ingredients, packaging details, and other information displayed on our website are accurate and up to date.

However:

• Product images are for illustrative purposes and may differ slightly from the actual product in color, appearance, or packaging.
• Packaging and labeling may change from time to time, subject to applicable requirements.
• Product availability may vary, and we cannot guarantee that every product will always be in stock.
• We reserve the right to correct errors, update product descriptions, or discontinue products, subject to applicable law and existing contractual obligations.

Customers should review product descriptions, ingredients, preparation instructions, and applicable warnings before purchasing or consuming any product.

4. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email. An automated confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to reject or cancel an order where permitted by law, including when a product is unavailable, a pricing or listing error has occurred, payment authorization fails, or an order appears fraudulent.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund policy.

Please ensure that your contact details, delivery address, and order information are correct before completing your purchase.

5. Prices and Payments

All prices are displayed in the currency indicated on our website at the time of purchase.

Unless otherwise stated, shipping charges, applicable taxes, customs duties, import fees, and other additional charges may not be included in the displayed product price.

We reserve the right to update prices and promotions. Any changes will not affect an order that we have already accepted, except where permitted by law or agreed with the customer.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may be subject to payment verification and authorization before dispatch.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated through our website or order confirmation.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, customs inspections, public holidays, weather conditions, and international shipping restrictions.

For international orders:

• Delivery availability may vary by destination.
• Customs duties, import taxes, clearance fees, or other destination-specific charges may apply.
• Customers are responsible for any import charges legally payable by them, unless otherwise stated at checkout or required by law.
• Customers should check whether the purchased products can legally be imported into their destination country.

We will communicate significant delivery issues where reasonably possible. Nothing in these terms excludes any delivery obligations or remedies required by applicable consumer law.

7. Returns, Refunds, and Exchanges

We want our customers to have a positive shopping experience.

Returns, refunds, and exchanges are handled according to our published Refund and Return Policy and applicable consumer protection laws.

Because our products may include food and herbal tea items, certain products may be ineligible for return after opening for hygiene or food-safety reasons, where permitted by law. This does not affect any rights you may have regarding damaged, defective, incorrectly supplied, or misdescribed products.

If you receive a damaged or incorrect order, please contact us promptly with your order number and relevant photographs, where available, so we can review the issue.

Any applicable refund will be processed using an appropriate payment method and timeframe in accordance with our refund policy and applicable law.

8. Herbal Products and Health Disclaimer

Our herbal teas and botanical products are offered for general enjoyment and consumption in accordance with their labeling and instructions.

Product descriptions and general information on our website are provided for informational purposes only. Unless expressly authorized and substantiated, they should not be interpreted as medical advice, a diagnosis, or a guarantee of health benefits.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless a specific claim is legally authorized and appropriately supported.

Individual experiences may vary. Customers should:

• Review the ingredient list and product labeling before consumption.
• Follow the preparation and usage instructions provided with the product.
• Consider possible allergies, sensitivities, and interactions with medications.
• Consult a qualified healthcare professional if they are pregnant, breastfeeding, taking medication, or have a relevant medical concern.

Discontinue use and seek appropriate medical advice if you experience an unexpected adverse reaction.

9. Intellectual Property

Unless otherwise stated, the content on our website, including our brand name, logos, product images, product descriptions, graphics, designs, and original written materials, belongs to Ceyvela Botanicals (Pvt) Ltd or is used with appropriate permission.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Nothing in these terms transfers ownership of our intellectual property to you.

10. User Accounts and Information

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.

You agree to provide accurate and current information when placing orders or creating an account.

Please notify us promptly if you suspect unauthorized access to your account.

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.

11. Prohibited Uses

You may not use our website or services to:

• Violate any applicable law or regulation.
• Commit fraud or submit false order or payment information.
• Interfere with the security, availability, or proper operation of our website.
• Upload malicious code or attempt unauthorized access to our systems.
• Copy or exploit website content or intellectual property without authorization.
• Submit unlawful, misleading, abusive, or harmful material.
• Engage in any activity that infringes the rights of Ceyvela Botanicals or another person.

We may take reasonable action to address prohibited activities, subject to applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery companies, social media platforms, and external websites.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent practices of third parties, except to the extent liability cannot lawfully be excluded.

Your use of third-party services is subject to the terms applicable to those services.

13. Limitation of Liability

To the extent permitted by applicable law, Ceyvela Botanicals (Pvt) Ltd will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We do not guarantee that our website will always be available, uninterrupted, error-free, or completely secure.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, liability for fraud, or other non-excludable liabilities.

Nothing in this section removes any rights or remedies you may have under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these terms, or your infringement of another person's rights.

This section does not require you to indemnify us for matters caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

Please review our Privacy Policy before placing an order or submitting personal information through our website.

16. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website, products, or legal obligations.

The latest version will be published on our website with an updated revision date.

Changes will apply from the effective date indicated in the updated terms, subject to applicable law. Changes will not retroactively remove rights that customers have already acquired under applicable law.

Your continued use of our website after an update takes effect constitutes acceptance of the updated terms only to the extent legally permitted.

17. Governing Law

These Terms of Service are intended to be governed by the laws of Sri Lanka, subject to any mandatory consumer protection or other laws that apply to customers in their place of residence.

Any disputes will be handled by the courts or other competent authorities with jurisdiction under applicable law.

18. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us using the details below.

Company Name: Ceyvela Botanicals (Pvt) Ltd
Country: Sri Lanka
Email: privacy@ceyvela.com
Website: ceyvela.com
Business Address: Ceyvela Botanicals (pvt) ltd, Bothale Pahalagama North, Mirigama, 11200, Sri Lanka

We will make reasonable efforts to respond to inquiries within an appropriate timeframe.